Welcome to KardioStar Ltd. By accessing or using our services, you agree to comply with the following Terms & Conditions. These terms are designed to ensure a clear understanding of our services and protect the relationship between you, the patient, and our practice.

Confidentiality Agreement

We take patient confidentiality seriously. All personal information and medical records are stored securely and handled in accordance with applicable privacy laws, including the Data Protection Act and GDPR. Your information will not be shared with third parties without your explicit consent unless required by law.

Appointment Cancellation Policy

We understand that unforeseen circumstances may arise, but kindly notify us at least 24 hours in advance if you need to cancel or reschedule an appointment. Failure to do so may result in a cancellation fee, which will be communicated at the time of booking.

Payment Terms

Payment for all services is required at the time of your appointment, unless otherwise agreed upon. We accept major credit cards, debit cards, and other electronic payment methods for your convenience. Invoices for ongoing treatment plans or specialised services must be settled within 14 days unless otherwise specified.

Late Payment and Fees

In cases of late payment, we reserve the right to charge interest or a late fee in accordance with statutory regulations. Repeated non-payment may result in suspension of services.

Medical Advice Disclaimer

The content on our website is for informational purposes only and should not be relied upon as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

Treatment Plan Agreement

To achieve the best outcomes, it is essential that patients follow the prescribed treatment plans as advised by Dr. Toomas Särev. Any deviation from the plan should be discussed directly with your healthcare provider to avoid complications or delays in recovery.

Patient Rights and Responsibilities

As a patient at KardioStar Ltd, you have the right to be treated with dignity and respect, to be informed about your treatment options, and to make decisions about your care. In return, you are responsible for providing accurate medical information, following treatment recommendations, and communicating openly with your healthcare team.

Limitation of Liability

While we strive to provide the highest level of care, KardioStar Ltd shall not be held liable for any damages, losses, or injuries resulting from the misuse of information or failure to follow medical advice provided during consultations or on the website. All medical treatments carry inherent risks, and these will be discussed with you prior to the start of any treatment.

Complaints Procedure

If you are dissatisfied with any aspect of the service you receive, please contact us immediately. We take all complaints seriously and aim to resolve them promptly through our internal complaints process. Further details can be provided upon request.

Changes to Terms & Conditions

We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page, and continued use of our services will constitute acceptance of the revised terms.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.